Terms & Conditions
Welcome to the NeedThese.com™ site. By using the NeedThese.com Web site or by purchasing over the phone. YOU AGREE TO BE BOUND BY THESE CONDITIONS OF USE (explained below). References to NeedThese herein refer to Creative Industries & Technology, LLC; NeedThese.com or their affiliates, subsidiaries and designees as deemed appropriate by Creative Industries & Technology, LLC. NeedThese reserves the right to make changes to the NeedThese Web site and its Conditions of Use and Legal Notices at any time. Each time you purchase from the NeedThese Web site or via a sale representitive, you must visit and review the then current Conditions of Use, that apply to your transactions. If you are dissatisfied with the NeedThese Web site, its content or Conditions of Use YOU MUST NOT USE THIS SITE. Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.
Privacy Policy
Effective Date: 01/01/2006
NeedThese is committed to protecting your privacy, just as you are committed to doing business with NeedThese; your trusted partner. The below policy will describe our general practices regarding the collection of personal information as well as account information collected through NeedThese.com. As described, personal and account information means your name, account number, company name, address(es), telephone numbers, email address(es) and other information that personally identifies you, including your business industry, employee count at your company, history of purchases, or permission to contact you. Occasionally NeedThese and its affiliates may refer to itself as “we”, “us” or “the company” throughout this policy.
NeedThese reserves the right to edit, modify, or change this privacy policy at any time; the effective date will be the most current privacy policy. Should you have questions in reference to this privacy policy, then it is advised that you review this policy occasionally for any changes.
Shared information limitations
The following section will describe what is collected when you utilize our website certain manners:
Purchase from our website: We collect your name, address, payment information as well as information that has already been provided by you the customer to process your order. This does not limit your ability to provide credit card and purchase order numbers via the telephone. Cookies are also a method of collecting information, such as log in data and purchases. Your browser must be set to accept cookies if you wish to add items to our shopping cart.
Creation of an online account: We obtain your user name, email address, password, secret question and the answer to your secret question; this is done to better protect your online account. The utilization of your secret question and answer will be used to identify you are the proper person authorized to access an account if you have forgotten your password. Please ensure account protection by ensuring that your user name and password are kept confidential.
Subscription to email updates: Though it is optional, you must create an online account if you wish to receive email updates on a regular basis. This is done to ensure that the proper account is matched with the proper subscriber. This does not preclude other types of emails from being sent to you, as you may have agreed to receive other emails in another format from our company.
Website Communication: In order to answer your questions or provide you with additional information then we must collect your email address.
Emailing product information utilizing NeedThese.com: Along with the collection of your email address we will also collect the email address of the person receiving the email.
Contests, surveys, registering for other activities: Collection of your name, address, telephone number, email and other information that allows you to participate in the registration or entry for participation, which may vary.
How Personal information is used
Will my personal and account information be provided to any other party?
A. NeedThese will attempt to restrict access to your personal and account information to those who need access to use it as set forth in the privacy policy. Authorized personnel are allowed access to your password for account maintenance purposes. The other information contained within your account may be disclosed to third parties in limited circumstances. Examples of limited circumstances may be sharing your personal or account information with our strategic suppliers, service providers, suppliers, and other entities or personnel involved in the transaction(s) in which you initiated. We also may be obligated or may disclose any of your information in response to subpoenas, court orders, other legal processes, as required by law, or to exercise or establish our legal rights or in defense against legal claims. Should the company be acquired, sole or merged with other entities then your information may also be disclosed to relevant parties.
Is my personal information or my account information used for other purposes?
A. As a necessity per transaction, we will utilize your information to provide products and services you have requested. We will also utilize your information to respond to your requested communication, contact you, and as otherwise described in this privacy policy.
We may also analyze and act upon your account information not to exclude your personal information as part of our daily business practices. On occasion we purchase or create lists that may have information such as company size, employee count, and annual revenue of companies. Combined with your account and personal information we may customize offerings to you and use the information internally.
On occasion we may send you promotional, product or other non-specific information. If you do not wish to receive promotional, product or other non-specified information then you may opt out of future communications by following the instructions in the particular email you are receiving or by contacting your account executive.
Should you decide to become a valued customer of ours then we may send you updates on important information about our company, news and services.
Additionally, in order to measure how we are doing and to better understand how we can improve as a valued partner of yours, we or one of our service providers, strategic partners or a third party survey company may contact you via telephone or email and solicit participation in research.
How is my personal and account information protected?
A. NeedThese.com utilizes 128-bit encryption technology, in addition to Secure Socket Layers (SSL) in all sensitive areas were personal and account information in transferred, viewed or extracted. NeedThese.com is a certified VeriSign company, which verifies that our website is authentic and secure via SSL security. In order to view our security click on the yellow lock or solid key at the bottom of your browser window, this will display our account information. Your information and history of transactions is also secured with hardware and behind firewalls on varying servers. All transactions are processed through encrypted channels, although by choice you may send information through the unencrypted process.
How do I provide feedback or contact NeedThese?
A. You may contact or provide feedback by clicking on the Contact Page. The information you provide may be used by our company for varying purposes including promotional purposes.
Disclaimers and Limitation of Liability
By using the NeedThese Web site, you expressly agree that use of the NeedThese Web site is at your sole risk. The NeedThese Web site is provided on an "AS IS" and "as available" basis. Neither NeedThese nor its parent company, affiliates, subsidiaries, or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of the NeedThese Web site will be uninterrupted or error-free. Neither NeedThese nor its Associates warrant the accuracy, integrity or completeness of the content provided on the NeedThese Web site or the products or services offered for sale on the NeedThese Web site. Further, NeedThese makes no representation that content provided on the NeedThese Web site is applicable to, or appropriate for use in, locations outside of the United States. NeedThese and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by NeedThese or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you. Under no circumstances shall NeedThese or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the NeedThese Web site, including but not limited to reliance by you on any information obtained from the NeedThese Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply whether in an action of contract, negligence or other tortious action, even if an authorized representative of NeedThese has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the NeedThese Web site. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Intended for Users Over 13
The NeedThese Web site is intended for use by individuals of at least 13 years of age or older. The NeedThese Web site is not directed for use by children under the age of 13. Users under the age of 13 should get the assistance of a parent or guardian to use this site.
Product Display/Colors
The NeedThese Web site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.
Errors on Our Site
Prices and availability are subject to change without notice. Errors will be corrected where discovered, and NeedThese reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, NeedThese will issue a credit to your credit card account in the amount of the charge minus shipping fees, restocking fees or other associated fees listed in this document. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with the the NeedThese Web site Return Policy.
Pricing Policy
Online prices, offers and selection are subject to change.
Paying for Your Order
You may pay for your orders with major credit cards issued in the United States of America. Currently, we accept Visa® and MasterCard®. NeedThese also accepts Government issued purchasing cards with either the Visa® or MasterCard® logo on it. If you are a Government or Educational entity NeedThese will accept Purchase Orders upon approval. In cases of pre-pay, NeedThese will approve the order upon clearance of the check, cashier’s check or money order. After you place an order using our shopping cart, we will check the information you give us for validity, such as a valid method of payment or valid shipping address. Your credit card or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card. Credit and debit cards are not charged for your order until we ship our goods by delivering them to the carrier (and you will be charged only for the goods we have actually shipped along with any appropriate taxes or shipping charges). However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information.
Order Acceptance/Confirmation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The NeedThese Web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Validating Your Order
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order. Your "payment device" (such as your credit card or debit card) will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card. Payment devices are not charged for your order until we ship our goods by delivering them to the carrier (and you will be charged only for the goods we have actually shipped along with any appropriate taxes or shipping charges). However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information.
Shipping & Tax Information
We offer UPS and FEDEX shipping to any of the 48 contiguous U.S. states on all orders. We do not currently ship to Hawaii, Alaska or Canada.
If you order before 2 p.m. your time, we will ship your order out to you that same day by UPS ground service. Items that are too large or heavy to be delivered by UPS will be shipped by common carrier, dock to dock, and will take approximately 5-7 business days to arrive. There are no minimum order size or small order size charges.
All orders placed on this site are subject to product availability. All orders are F.O.B. shipping point from a NeedThese shipping location. The risk of loss and title for ordered merchandise pass to you upon our delivery to the carrier and/or freight consolidator.
Because NeedThese does business throughout the United States and collects and remits sales tax as required by law, the NeedThese Web site also collects and remits sales tax as appropriate. Please note, NeedThese reserves the right not to sell to resellers.
Returns & Exchanges
NeedThese will fully refund most items within 30 days of receipt. Please adhere to the following return policy. A 15% restocking fee will be charged on returns or exchanges of any opened notebook computer, camcorder or digital camera, unless defective. If returned 7 days from date merchandise was received refunds available on these products: Computers, Monitors, Notebook Computers, Camcorders, Digital Cameras. If returned 10 days from date merchandise was received refunds available on the remainder of our merchandise with the exception of: Computer Software, Video Games, Prerecorded Videos, DVD Software. In order to receive credit for these items, they must be unopened. If defective, you may exchange these items for the same title. Delivery, installation and other fees for services performed are nonrefundable after the service has been completed.
Return Procedures
If your product is defective in anyway please email rma@NeedThese.com for an RMA (Return Merchandise Authorization) number. Defective products will be replaced upon receipt of your defective product. All defective returns must be returned within 8 days of receipt, all non defective returns must be returned within 10 days and are subject to a 15% restocking fee. Restocking fees do not apply to defective merchandise that is being replaced.
The first step is to contact our Customer Service Center and let them know whether you want to make a return or get a replacement. All returns follow there restrictions:
- Shipping and insurance charges are not refundable.
- Special order and discontinued items are not returnable.
- Defective items are only returnable for like replacement.
- All items must be in original packaging and with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial refund.
- RMA's are valid for five (5) days from the date of issuance.
- Place the RMA number on the shipping label ONLY. If the box is written on you will be responsible for payment of replacing the box to ensure resalable condition.
Visible shipping damage must be reported within 24hours to the Shipping Department. Concealed damages must be reported within 48 hours of receiving the product. NeedThese.com will not be held responsible for any damages reported after the 48 hour period. Any return of products with the warrantee card completed or goods not in their original packaging will be refused. All discrepancies could result in a delay or partial refund.
All returns must be in a resalable condition including, original packaging and packaging materials, all cords, cartons cables, and documentation, warranty materials and registration, and like-new condition of the of the merchandise and packaging materials.
Returning Items with Free Gifts
You may return items for which you received a free gift in accordance with our regular Return Policy. Please note: You must also return the free gift in order to receive a full refund. If you are unable to do so, the value of the free gift will be subtracted from the purchase price of the item being returned. You will be refunded the difference. The value of the free gift is based on the price it was regularly sold for on the date of your original purchase.
Returning Purchases that Received Quantity Discounts
You may return items for which you received a quantity (either by volume or dollar amount) discount in accordance with our regular Return Policy. Please note: If by returning an item your original purchase is no longer eligible for the quantity discount, the discount received will be subtracted from the purchase price of the item being returned. You will be refunded the difference.
Returning Bundled Purchases
You may return bundle purchases in accordance with our regular Return Policy. If you are unsatisfied with an individual item you purchased as part of a bundle package, you may return that item separately. Please note: In some cases a bundle discount has been applied to each item. You will be refunded the discounted price, which may differ from the price if you purchased it individually. To review the amount you will be refunded for each individual item within the bundle, visit the Your Account page after you submit your order.
Returning Items by Mail
Follow the simple directions below to make your return or exchange by mail. Include all original packing materials, manuals and accessories with the product to avoid any additional fees. We recommend items be returned via UPS or insured parcel post for proof of delivery. We also recommend that you reuse the original shipping carton and packing materials. You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if product is damaged or defective, or the wrong item was shipped. Please include the postal receipt in your return package. We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only.
Ship items to:
The NeedThese Web site Return Center
600 E. Baseline Rd. Suite C-5
Tempe, AZ 85283
Order Limitations
We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.
Quantities May Be Limited
NeedThese may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by the same the NeedThese Web site account, credit card, and also orders which use the same billing and/or shipping address. Notification will be sent to the e-mail and/or billing address provided should such change occur. NeedThese reserves the right to limit the quantities sold, including the right to limit or prohibit sales to dealers.
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