Returns & Exchanges
NeedThese will fully refund most items within 30 days of receipt. Please adhere to the following return policy. A 15% restocking fee will be charged on returns or exchanges of any opened notebook computer, camcorder or digital camera, unless defective. If returned 7 days from date merchandise was received refunds available on these products: Computers, Monitors, Notebook Computers, Camcorders, Digital Cameras. If returned 10 days from date merchandise was received refunds available on the remainder of our merchandise with the exception of: Computer Software, Video Games, Prerecorded Videos, DVD Software. In order to receive credit for these items, they must be unopened. If defective, you may exchange these items for the same title. Delivery, installation and other fees for services performed are nonrefundable after the service has been completed.
If your product is defective in anyway please email rma@NeedThese.com for an RMA (Return Merchandise Authorization) number. Defective products will be replaced upon receipt of your defective product. All defective returns must be returned within 8 days of receipt, all non defective returns must be returned within 10 days and are subject to a 15% restocking fee. Restocking fees do not apply to defective merchandise that is being replaced.
The first step is to contact our Customer Service Center and let them know whether you want to make a return or get a replacement. All returns follow there restrictions:
- Shipping and insurance charges are not refundable.
- Special order and discontinued items are not returnable.
- Defective items are only returnable for like replacement.
- All items must be in original packaging and with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial refund.
- RMA's are valid for five (5) days from the date of issuance.
- Place the RMA number on the shipping label ONLY. If the box is written on you will be responsible for payment of replacing the box to ensure resalable condition.
Visible shipping damage must be reported within 24hours to the Shipping Department. Concealed damages must be reported within 48 hours of receiving the product. NeedThese.com will not be held responsible for any damages reported after the 48 hour period. Any return of products with the warrantee card completed or goods not in their original packaging will be refused. All discrepancies could result in a delay or partial refund.
All returns must be in a resalable condition including, original packaging and packaging materials, all cords, cartons cables, and documentation, warranty materials and registration, and like-new condition of the of the merchandise and packaging materials.
Returning Items with Free Gifts
You may return items for which you received a free gift in accordance with our regular Return Policy. Please note: You must also return the free gift in order to receive a full refund. If you are unable to do so, the value of the free gift will be subtracted from the purchase price of the item being returned. You will be refunded the difference. The value of the free gift is based on the price it was regularly sold for on the date of your original purchase.
Returning Purchases that Received Quantity Discounts
You may return items for which you received a quantity (either by volume or dollar amount) discount in accordance with our regular Return Policy. Please note: If by returning an item your original purchase is no longer eligible for the quantity discount, the discount received will be subtracted from the purchase price of the item being returned. You will be refunded the difference.
Returning Bundled Purchases
You may return bundle purchases in accordance with our regular Return Policy. If you are unsatisfied with an individual item you purchased as part of a bundle package, you may return that item separately. Please note: In some cases a bundle discount has been applied to each item. You will be refunded the discounted price, which may differ from the price if you purchased it individually. To review the amount you will be refunded for each individual item within the bundle, visit the Your Account page after you submit your order.
Returning Items by Mail
Follow the simple directions below to make your return or exchange by mail. Include all original packing materials, manuals and accessories with the product to avoid any additional fees. We recommend items be returned via UPS or insured parcel post for proof of delivery. We also recommend that you reuse the original shipping carton and packing materials. You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if product is damaged or defective, or the wrong item was shipped. Please include the postal receipt in your return package. We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only.
Ship items to:
The NeedThese Web site Return Center
600 E. Baseline Rd. Suite C-5
Tempe, AZ 85283